Frequently Asked Questions
If
you can't find an answer to your question below, contact Customer Service
at service@restructuringtoday.com
or call 800-486-8201 (+1-202-298-8201) Monday-Friday, 8am-5pm EST.
Questions
about your account:
Questions
about purchasing from us:
Questions
about free trials/sample issues:
Questions
about copyright:
Questions
about email delivery:
Questions
about audio conferences - live, CD and on-demand:
Questions
about advertising and partnerships:
Questions
about the discussion forums:
Questions
about the RSS feed:
Questions
about our privacy policy:
Questions
about editorial content:
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Questions
about your account:
What
is my username/password?
If
you've lost (or did not receive) your 'welcome new subscriber' email or if you've
forgotten your username or password, you can use the lost password feature on the login page to receive an automatic email message
(sent to your originally registered email address) with your log-in information. Still not working? We can help -- call 800-486-8201 (+1-202-298-8201) during business hours and contact Customer Service for assistance or send an email to service@restructuringtoday.com.
How
do I renew?
To
renew, call 800-486-8201 (+1-202-298-8201) or use our secure
online renewal form.
When
does my subscription expire?
To
find out when your subscription expires, login
to your account, click on "Change your account details," enter
your password and your expiration date will be listed at the very bottom of
the page under "Change account status."
How
do I change my contact information, including email address and password?
To
update your contact information, login
to your account, click on "Change your account details," enter
your password, update your information and click "Apply changes." Can
I view my payment history online? To
view credit card payments online, login
to your account and click on "View transaction history."
For questions regarding payments made by check, please contact Customer Service
at 800-486-8201 (+1-202-298-8201) or service@restructuringtoday.com.
Can
I get a list of users on my bulk subscription? To
view and update the list of users on your bulk subscription, please contact
Customer Service at 800-486-8201 (+1-202-298-8201) or service@restructuringtoday.com. How
do I add a user to a bulk subscription? To
add a user to your bulk subscription and get a pro-rated price quote, please
call Sales at 800-486-8201 (+1-202-298-8201) or sales@restructuringtoday.com.
How
do I cancel my subscription?
To
cancel your subscription, login
to your account, click on "Change your account details," enter
your password, change "Your account status" at the bottom of the page
to "Cancel account" and click "Apply changes."
How do I unlock
my account?
To protect our
content from copyright infringement and subscribers from the civil or even criminal
liability it could impose, our system is designed to suspend any account where
more than one person signs on using the same username and password. When
this happens, GHI is notified and your account is locked for 24 hours.
To remove the lockout sooner, please send your request to service@restructuringtoday.com.
The second type
of lockout occurs when a subscriber tries to login with an invalid username/password
six times in a row. When this happens the lock is stored in your web browser
and can be removed by rebooting your computer or contacting us at 800-486-8201
(+1-202-298-8201) or service@restructuringtoday.com.
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Questions
about purchasing from us:
How
do I subscribe?
To
subscribe, call 800-486-8201 (+1-202-298-8201) or use our secure
online subscription form.
What
should I expect when I subscribe?
Once
you've submitted your order, you'll receive immediate access to Restructuring
Today's subscriber-only website using your preferred username and password.
Your first issue and receipt will arrive by email within one hour of subscribing
(if ordering by phone or fax, please allow one business day).
What
is your refund policy, 100% satisfaction guarantee?
Everything
you buy from GHI is covered by our 100% risk-free, money-back guarantee.
If you feel that a particular purchase is not worth more than you paid
for it, you'll get a full refund. All we ask is that you send a letter,
signed by the subscriber, with your reason for cancellation to service@restructuringtoday.com,
202-298-8210 (fax) or GHI, 4418 MacArthur Blvd, NW, Suite 202, Washington,
DC 20007-2500.
If
you've registered for an audio conference and are not able to attend for any
reason, an audio CD of the event will be available at no extra charge.
Do
you have group discounts?
Yes,
group and bulk discounts are available if you wish to purchase two or more copies
of Restructuring Today or three or more registrations to an audio conference.
Contact Sales at sales@restructuringtoday.com
including any pertinent details and they'll contact you to explain the relevant discount information.
Do
you offer discounts to students or not-for-profit organizations?
No,
we do not offer discounts to students or not-for-profit organizations as single
customers.
Can
I be invoiced?
Yes,
you can be invoiced. Simply call 800-486-8201 (+1-202-298-8201) and say "invoice
me," send your details to service@restructuringtoday.com
or submit, fax or mail an order
form and we'll get an invoice to you right away.
What
payment methods do you accept?
We
accept Visa, MasterCard, American Express, checks, invoices and wire transfers.
How
do I get a receipt?
If
you've purchased a product online with a credit card, you should receive a receipt
automatically by email within a few minutes of submitting your order.
Otherwise, please call 800-486-820 (+1-202-298-8201) or write to service@restructuringtoday.com
with your details and we'll get a receipt to you right away.
Do
I have to pay sales tax?
Unless
your organization is tax exempt, District of Columbia customers pay a 5.75%
sales tax on subscriptions, CD and on-demand audio conference recordings. You
do not pay sales tax on live audio conference registrations.
Who
do I make a check out to?
If
paying by a check, please make it payable to GHI and mail to: GHI,
4418 MacArthur Blvd, NW, Suite 202, Washington, DC 20007-2500.
Where
do I send my payment?
Please
send payment to GHI, 4418 MacArthur Blvd, NW, Suite 202, Washington,
DC 20007-2500.
What
is your federal tax ID number?
Our
federal tax ID number is 01-0637334.
How
do I make a wire transfer?
To
pay by wire transfer, please write to service@restructuringtoday.com
or call 800-486-8201 (+1-202-298-8201).
Is
this a secure site?
Yes, our site is
secure. We use a variety of security measures including encryption and
authentication from Thawte to protect the loss, misuse and alteration of your
personal information under our control.
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Questions
about free trials/sample issues:
How
do I sign up for a free trial?
To
sign up for a free trial to Restructuring Today, complete and submit
a short sign-up form, call 800-486-8201 (+1-202-298-8201) or email your contact
information to service@restructuringtoday.com.
What
do I get with a free trial?
A
free trial includes email delivery of 10 issues of Restructuring Today
plus 14-day access to recent back issues and other subscriber-only online features
and resources. Your first free issue and login information should arrive
by email within a few minutes after submitting the sign-up form.
Will
I be billed?
You
WILL NOT be billed unless you place an explicit order for a paid subscription
to Restructuring Today.
Is
a credit card required?
A
credit card is NOT required since the trial is free.
What
will you do with my email address?
Your
email address, like all our customer information, is kept private and is never
shared with any other firm or entity. Occasionally we will send information
about our products or our partners' products. We respect all "do
not send" requests and commit to taking an email address off our send list
and adding it to a "do not send" list that we maintain as a block
against possible future reintroduction to our contact database.
How
do I cancel my free trial?
To
cancel your free trial, login
to your account, click on "Change your account details," enter your password, change "Your account status" at the bottom of the page
to "Cancel account" and click "Apply changes."
Can
I get a free sample issue?
Yes,
you can get a sample issue. Send your request to service@restructuringtoday.com
or call 800-486-8201 (+1-202-298-8201) and we'll get a sample issue to your right
away.
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Questions
about copyright:
Can
I share Restructuring Today?
All
editorial content found on this site, including content in the PDF issues, is
protected by US copyright and international treaties and may not be copied or
re-used without the express written permission of GHI, which reserves
all rights. The Copyright Act imposes liability of up to $150,000 per
occurrence for such infringement.
Do
not share your logon passwords and user names. Our system is designed
to detect this immediately and suspend any account where more than one person
signs on using the same username and password. Do
not reprint, republish, repost, forward by email or otherwise distribute or
transmit content on this site or in the emails you receive from GHI.
Downloading and copying and pasting is easy, but just because you may
be able to do it doesn't mean it's legal. Unauthorized use of or copying of
our content, trademarks and other proprietary material can subject you to civil
or even criminal liability.
GHI
relies heavily on the honesty of its subscribers and others, as our business
depends upon respect for copyright. Any information regarding unauthorized distribution
or copying will be appreciated and may be appropriately compensated in our discretion. Deeply
discounted, multiple-copy subscriptions and limited reprint arrangements are
available upon request. Please contact us at 800-486-8201 (+1-202-298-8201)
or write to sales@restructuringtoday.com
for details.
My
company was mentioned in Restructuring Today, can I reprint the story?
As stated above,
all editorial content found on this site, including content in the PDF issues,
is protected by US copyright and international treaties and may not be copied
or re-used without the express written permission of GHI, which reserves all
rights. To request permission to reprint an article or issue, please contact
us at 800-486-8201 (800-486-8201) or write to service@restructuringtoday.com.
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Questions about
email delivery:
I'm
not receiving my subscription or free trial by email, what should I do?
First,
please visit the online
archive to retrieve any missed issues. Second, call Customer Service
at 800-486-8201 (+1-202-298-8201) or write to service@restructuringtoday.com
to make sure your email address is on our distribution list. If so, please add
(safe-list or white-list) "daily@restructuringtoday.com" to your address
book or contact your ISP or IT department and ask that restructuringtoday.com
be white-listed. You can also put us in touch with your IT department
and we'll work with them directly to troubleshoot the problem.
Did
you publish today's issue of Restructuring Today?
Restructuring
Today is published every business day except for the following: Dec 25 -
Jan 1, Jan 15, Feb 19, May 28, July 5, Sept 3, Oct 8, Nov 12, Thanksgiving Day
and the day after.
How
is Restructuring Today delivered?
Restructuring
Today is delivered by email and it's uploaded to the website in both PDF
and HTML format each business day. It is also available by email in plain text
format upon request. To download the PDF issues and to view complete stories,
an active username and password is required.
How
do I download, view or print PDF files?
PDF
files require Adobe Acrobat Reader 5.0 or higher to view. The latest version
of Acrobat Reader may be downloaded free from http://www.restructuringtoday.com/adobe.
When
I try to view a PDF publication in Internet Explorer all I see is a blank screen.
Why is this happening?
Internet
Explorer 5.5 has corrected this problem. To upgrade to Internet Explorer
version 5.5 or higher, visit www.microsoft.com/windows/ie.
To read more about this problem, visit support.microsoft.com/support/kb/articles/Q177/3/21.ASP.
How
do I unsubscribe from your distribution list?
The
quickest, most reliable way to unsubscribe from our distribution list is by
clicking the unsubscribe link that's provided at the bottom of every email we
send. You can also call 800-486-8201 (+1-202-298-8201) or write to service@restructuringtoday.com
and provide the email address in the "To" field of the email you got
from us.
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Questions
about audio conferences - live, CD and on-demand:
Why
attend a Restructuring Today audio conference?
Restructuring
Today's audio conferences are an easy, interactive and cost effective way
for your entire team to hear and participate in insightful discussions with
thought leaders in our industry.
How
do your audio conferences work?
First,
call 800-486-8201 (+1-202-298-8201) to register. Then watch for the dial-in
instructions to arrive by email one week before the live event. After you've
gathered your team around a speakerphone, dial the number provided, give the
live operator the name of the registrant and listen to the panelist's presentations.
A Q&A period will follow when you can ask questions concerning your specific
needs. Instructions will be provided during the audio conference.
Will
there be handouts?
In
most cases handouts are not provided. If they are, you will receive the
handouts with your dial-in instructions one week before the live event.
Can
I patch more than one phone into the call?
No. Your registration entitles you to ONE telephone connection at ONE
physical location. Any transmission, retransmission or republishing of the audio
portion of this conference is strictly prohibited. This prohibition includes
patching more than one phone into the call or making the call available to any
second location through a conference call. You can have unlimited attendance
in one room with a speakerphone. Discounts are available for additional
locations in your organization. Call 800-486-8201 (+1-202-298-8201) or write
to service@restructuringtoday.com
for a discount schedule.
How
does the on-demand version work?
Purchasing
and listening to Restructuring Today's past audio conferences on demand
is easy and convenient. All you need is an MP3 player, such as Real
Player or Windows
Media player, to listen to the audio files (if you don't have the software,
click the links to download and install them). Within minutes of submitting
your order, you should receive an email confirmation with a link to the audio
file and detailed instructions.
Does
the CD recording include the Q&A session?
Yes,
the CD recording includes the Q&A session.
When
will I get my CD?
Audio
CDs are shipped within one business day of your order (for upcoming events,
CDs are shipped within three business days after the live conference). Domestic
orders are shipped via UPS Ground (5-7 business days in transit). For
international orders we use USPS Priority Mail International (3-10 business
days in transit).
How
much is your shipping and handling?
Shipping
and handling is free unless you opt to get your CD sooner (see below).
How
can I get my CD sooner?
We'll be happy
to get your CD to you sooner. All we ask is that you pay the shipping
cost - we don't make a cent on it. To calculate the cost, contact us at
800-486-8201 (+1-202-298-8201) or service@restructuringtoday.com
or visit wwwapps.ups.com/calTimeCost?loc=en_US&WT.svl=SubNav
and enter District of Columbia, 20007 as the "Ship from" location,
your address as the "Ship to" location, .25 as the weight, choose
"Detailed Time and Cost" and click "next." Then choose the
first option under "How will you get your package(s) to UPS?" and
"Packaging," enter the package dimensions (10X8X2) and click "next"
to get a cost and time summary.
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Questions
about advertising and partnerships:
How can I become a partner?
To
become a partner, send your request and partnership idea to Sales at sales@restructuringtoday.com
or call 800-486-8201 (+1-202-298-8201).
Do
you provide paid advertising in Restructuring Today or on your website?
Our
editorial views are beholden to no one therefore we do not accept paid advertising
in Restructuring Today or on our website. If you have a story you
think our readers should know about, please contact the Editor at editor@restructuringtoday.com
or call 800-486-8201 (+1-202-298-8201).
How
do I get a media/press kit?
We
do not provide media/press kits.
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Questions
about the discussion forums:
What
are Restructuring Today's discussion forums?
The
discussion forums are provided as a way for subscribers to ask questions, seek
opinions, offer advice and in general communicate with other subscribers.
Do
I have to subscribe to use the forums?
Yes,
you have to subscribe to use the forums.
What
are the policies regarding posting my comments?
In
order for the discussion forums to work, we ask that you follow these guidelines:
- Do lead by
example: nothing improves a forum more than posters who reason sharply,
write well, and have some perspective about it all. Be one of them.
- Do not post
commercial messages: this means don't use the discussion forums for self
promotion.
- Don't violate
poster privacy: don't reveal online private or personal information of another
individual. If you are asked for a friend's email address, the best advice
usually is to forward the request to the friend. He or she can then decide
whether to respond.
- Do keep it
clean: a difference of opinion between subscribers is acceptable but refrain
from abusive attacks, engaging in senseless flame wars and using profane
language.
- Do use common
sense: if you read a post that sounds too good or strange to be true, it
probably is.
- Do stay on
topic: if you are going to reply to a post, make sure you are placing it
in the correct area. Use the reply button below the original post.
- Don't spam:
post your message once
- Don't play
games: don't represent yourself as another person, create or use another
screen name to avoid a revocation of posting privileges, misrepresent the
site or your role in it, and don't misattribute a contribution you've made.
How
do I search the forums?
To
search the discussion forum, follow
this link.
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Questions
about the RSS feed:
What
is RSS and why would I want to use it?
RSS
is a form of XML that offers you the convenience of scanning the headlines from
a variety of news websites in a news reader on your desktop or in your browser.
Restructuring Today's feed includes headlines, summaries and links back
to our website for the full articles.
What
do I need to read your RSS feed?
There
are a number of ways to access RSS feeds. You can install a news reader
that displays RSS feeds from the websites you select. Some popular news readers
include Amphetadesk (Windows,
Linux, Mac), FeedReader (Windows) and
NewsGator (Windows - integrates with
Outlook). An alternative to downloading a dedicated news reader is to
use a web-based news reader such as My
Yahoo, Bloglines and Google
Reader.
How
do I sign up for Restructuring Today's RSS feed?
To
subscribe to our feed, click the orange RSS button below (or in the left navigation
panel of this site) and follow the instructions, click and drag the button into
your news reader, click the button and drag the URL of the RSS feed into your
news reader or cut and paste the URL of the RSS feed into your news reader.
Do
I need to subscribe to Restructuring Today to get the feed?
No,
our RSS feed is free but you will need to subscribe to Restructuring Today
to access the full articles.
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Questions
about our privacy policy:
What
is your privacy policy?
To
view our privacy policy, follow
this link.
How
safe is my email address with GHI?
All
customer information is kept private and is never shared with another firm or
entity. Occasionally GHI will send information about our products or
partners' products to these email addresses. We respect all "do not
send" requests and commit to taking an email address off our send list
and adding it to a "do not send" list that we maintain as a block
against possible future reintroduction to our contact database.
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Questions
about editorial content:
How
do I ask the editor a question?
Restructuring
Today Editor George Spencer is always interested in hearing your comments
or questions. Please feel free to give him a call at 800-486-8201 (+1-202-298-8201)
or you can reach him
by email.
How
do I request a correction?
Please
call Restructuring Today Editor George Spencer at 800-486-8201 (+1-202-298-8201)
to request a correction.
Where
should I send my press release?
Please
send press releases to Restructuring Today Editor George Spencer at editor@restructuringtoday.com.
You can also fax them to 202-298-8210. Please do not send press releases
via postal mail.
Who
should I talk to about a story idea?
We
welcome your story ideas . Please call Restructuring Today Editor
George Spencer at 800-486-8201 (+1-202-298-8201) or write to editor@restructuringtoday.com
with your suggestions.
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Benefits
